FREQUENTLY ASKED QUESTIONS
Are Got Bluff Merch products sold at any other retailers?
No. Gotbluff.com is the EXCLUSIVE destination for Got Bluff Merchandise.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation e-mail after 24 hours, please contact us at info@gotbluff.com with your inquiry.
Can I change my order once I've placed it?
No, once you place an order it is final. If a change is necessary, the entire order will need to be cancelled and refunded by our customer service team and re-submitted with the correct items! Please email us at info@gotbluff.com if you need to cancel an order.
How can I get in touch with your customer service team?
For customer service inquiries, please e-mail info@gotbluff.com.
I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches or during holidays.
EMAILS ARE RESPONDED TO MONDAY - FRIDAY FROM 9 AM - 5:30 PM PST!
Do you offer returns?
No, we do not offer returns. All sales are final. Please refer to our Refund Policy.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package.
How should I wash my items?
We recommend washing your items on a cold cycle and drying them on low heat or allowing them to air dry.
How are items measured?
All measurements are listed in inches and are measured with the item lying flat. Each item has different measurements as we use different vendors for certain items. PLEASE REFER TO THE SPECIFIC ITEMS SIZING GUIDE FOR CORRECT SIZING FOR THAT ITEM.
How can I find out about restocks?
Restock information will always be posted on the Bluff Instagram and you can sign up for notification on each item that you wish to be notified right from our website. You can also sign up for our newsletter by entering your email in the sign-up space at the bottom of the site!